Customer Challenge
Develop solutions for non-conformance issues that occur during product operation.
Scope
- Analyze reported non-conformance
- Develop technical solution proposals and obtain buy-offs from domain specialists
- Prepare technical variance reports (repair, service, or reject)
- Deliver solutions to the overhaul base
- Continuous manual enrichment
Solution
- Detailed analysis of non-conformance reports
- Collaboration with domain specialists for solution validation
- Preparation and delivery of technical variance reports
- Continuous process improvements and manual enrichment
Benefits
- $400Mn+ annual cost avoidance by reducing the need for replacement parts
- Agile resource deployment for significant unplanned growth
- Focus on customer value to achieve zero AOG
- Delivered 15% manual improvement per year
Results
- Significantly reduced part burn down
- Improved supplier delivery performance
Features
- First-level signatory authority at Quest Global
- Specialization in handling engine hot, cold, external, and transmission components
- High process ownership and delivery from offshore best-cost regions