Customer Challenge
An aircraft OEM needed to provide technical publication support for over 5000 documentary units under tight timelines. Managing this large, fluctuating task required a strategic partner with the experience, capability, and capacity to deliver.
Scope
End-to-end technical publication creation and revision
Solution
- Change criteria analysis
- Configuration control
- Authoring and illustration
- Quality control
- Publishing IETP in accordance with ATA iSpec 2200
Benefits
- Reduced complaints from operators regarding technical documents
- Achieved all milestones for new aircraft and its evolutions
Results
- Significantly reduced part burn down
- Improved supplier delivery performance
Features
- Online authoring in Content Management System (CMS)
- Comprehensive configuration control and quality assurance